Q: Is this water dispenser suitable for my cat or dog?
A: This product is designed for cats and small dogs. The 2.5-liter capacity can meet the daily drinking water needs of small to medium-sized pet families, and even multi-pet families can easily cope with it.
Q: Will it be noisy when running? My pets are particularly sensitive to noise.
A: The running noise of the water dispenser is only 20 decibels. It adopts an ultra-quiet design, and the sound is almost inaudible, which will not interfere with the lives of pets and owners at all. Compared with the noise value of 25-30 decibels of some products on the market, this product performs better in terms of quietness.
Q: Can this water dispenser ensure the freshness of water?
A: This product has a built-in circulation system to keep the water flowing and prevent bacteria from growing. Equipped with activated carbon and pre-filters, it can effectively filter impurities in the water to ensure healthy and clean drinking water for pets.
Q: Is the material of the water dispenser safe? Will it affect the health of pets?
A: The water dispenser is made of high-quality PP resin material, does not contain bisphenol A (BPA), is durable and safe, and fully meets the health standards for pet use.
Q: Will it be troublesome to clean and maintain?
A: The product design is simple and easy to disassemble, and the modular structure makes cleaning very convenient. You can easily disassemble all parts for cleaning to ensure that the water dispenser is always in a hygienic state.
Q: Is the capacity enough? I don't want to add water every day.
A: The product capacity is 2.5 liters, which can meet the pet's drinking water needs for at least one week. Even if you are busy at work or go out for a short time, you don't need to add water frequently every day, which is more worry-free to use.
Q: What if I can't see the water level clearly at night? Will I forget to add water?
A: The water dispenser is equipped with a transparent water level display column and an LED lighting design. Whether it is day or night, you can easily check the water level and add water in time to ensure that your pet has enough drinking water at any time.
ORDERING
Q: HOW DO I PLACE AN ORDER?
A: From our Homepage, select the items you are interested in. Select color or size if applicable, and click ADD TO CART. When you are finished shopping, select CHECKOUT. Once your order is complete and your payment information is received, your selections will be shipped. You will be notified as to the expected shipping date and tracking number information.
Q: WHAT IF AN ITEM IS OUT OF STOCK?
A: If an item is out of stock, we will notify you with an approximate shipping date. In almost all cases even if an item is out of stock we can ship within 10 business days.
Q: DO YOU OFFER FREE SHIPPING ?
A: Yes, we offer free ground shipping on all orders $49.99 or over.
DELIVERY
Q: DO YOU SHIP OVERSEAS?
A: AMICURA ships all over the world. We will recommend the best service to provide the quickest and safest delivery to you.
Q: WHEN WILL MY ORDER BE SHIPPED?
A: Online orders are processed Monday through Friday 9am to 5pm. Most orders are shipped within 48 hours of being placed, however orders placed Friday after 1pm PST/PDT will ship the following Monday as our shipping department is closed Saturday and Sunday. Items with longer processing and shipping times are marked at the top of the item page.
Q: HOW LONG WILL IT TAKE TO GET MY ITEMS?
A: We use UPS, FedEx, or USPS Ground, and most orders arrive within 5 to 15 days from when they ship. If an item ships directly from the manufacturer, it might take a bit longer. You’ll see this info on the product details page.
RETURNS & EXCHANGES
Q: HOW CAN I CANCEL AN ORDER?
A: For items that have not yet been shipped, you can cancel your order by sending a notification to support123@amicurapet.com. If the item is already in the mail, unfortunately we cannot cancel the order directly and you will need to follow our return policy.
Q: WHAT SHOULD I DO IF RECEIVE A DAMAGED ITEM?
A: If your order arrives damaged, please contact our customer support team within 7 days of receiving it. You can reach us at support123@amicurapet.com. Make sure to include your order number, a brief description of the damage, and clear photos of both the damaged product and its packaging. This helps us assess the situation and speed up the process. Our team will let you know the next steps and assist you with a return or replacement if needed.
Q: HOW LONG DO I HAVE TO RETURN A PRODUCT?
A: You have 30 days from the date your order is delivered to return an item.
Just make sure the product is unused, unwashed, and still in its original packaging with all tags intact. Please note that discounted items, used products, and items without tags are not eligible for returns.
Once we receive your return, we’ll process your refund within 5-7 business days.
