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Preguntas frecuentes sobre Amicura | Encuentra respuestas

Preguntas frecuentes sobre Amicura

PRODUCTOS 
P: ¿QUÉ TIPO DE ARENA PARA GATOS RECOMIENDA EL VENDEDOR?
R: Sugerimos utilizar una arena para gatos mixta, como cajas de arena para gatos de base vegetal o de bentonita, y asegurarnos de que la arena para gatos sea más corta que 5 mm para un rendimiento óptimo.

P:¿Cómo elijo el modelo de Cura adecuado?  

R: Puede elegir el tipo de producto que mejor se adapte a sus necesidades. Para conocer los métodos de selección específicos, consulte nuestros artículos correspondientes. ¿Cuál se adapta mejor a tus necesidades?  
Amicura Cura X1 (Compacto): Ideal para habitaciones individuales o espacios pequeños (1 o 2 gatos, adecuado para departamentos pequeños o condominios).
Amicura Cura 2 (Estándar): Ideal para hogares medianos (3-4 gatos, adecuado para todo tipo de familias).
Amicura Cura 3 (Premium): Opción premium para hogares con varios gatos (3 o más gatos, adecuado para hogares con varios gatos, con monitoreo de salud).  


 
P: ¿POR QUÉ NO PUEDO CONECTAR LA CAJA DE ARENA A MI TELÉFONO INTELIGENTE? ¿CÓMO CAMBIO A 2.4G?
R: La caja de arena Amicura solo admite conexiones de red de 2.4 GHz. Asegúrese de configurar su router a una señal de 2.4 GHz. Conéctese a una red wifi sin el sufijo 5G, active el Bluetooth y mantenga presionados los botones uno y dos del dispositivo hasta que escuche un sonido. Después de soltarlos, observe la velocidad del parpadeo de la luz de señal. Comience el emparejamiento cuando parpadee rápidamente.
 
P: ¿CUÁLES SON LAS DIMENSIONES DE LA CAJA DE ARENA? ¿ES LO SUFICIENTEMENTE GRANDE?
R: Las dimensiones de la caja de arena son 60 x 69 x 50 cm, apta para gatos de entre 1,5 y 13 kg. También es apta para varios gatos.
 
P: ¿SON SEGURAS ESTAS CAJAS DE ARENA AUTOMÁTICAS?
R: Sí, nuestra caja de arena autolimpiable cuenta con un sensor de seguridad que se detendrá automáticamente si su gato está dentro. Además, en cuanto el gato empuje la puerta, la caja de arena se detendrá automáticamente.
 
PEDIDOS
P: ¿CÓMO HAGO UN PEDIDO?
R: Desde nuestra página de inicio, selecciona los artículos Amicura que te interesen. Selecciona el color o la talla si corresponde y haz clic en AÑADIR AL CARRITO. Al terminar de comprar, selecciona FINALIZAR COMPRA. Una vez completado tu pedido y recibida la información de pago, se enviarán tus artículos. Se te notificará la fecha de envío prevista y el número de seguimiento.
 
P: ¿QUÉ PASA SI UN ARTÍCULO ESTÁ AGOTADO?
R: Si un artículo está agotado, le notificaremos la fecha aproximada de envío. En casi todos los casos, incluso si un artículo está agotado, podemos enviarlo en un plazo de 10 días hábiles.
 
P: ¿OFRECE ENVÍO GRATUITO?
R: Sí, ofrecemos envío terrestre gratuito en todos los pedidos de $49,99 o más.
 
ENTREGA
P: ¿Realizan envíos al extranjero?
A: AMICURA realiza envíos a países de la UE. Le recomendaremos el mejor servicio para que la entrega sea lo más rápida y segura posible.
 
P: ¿CUÁNDO SE ENVIARÁ MI PEDIDO?
R: Los pedidos en línea se procesan de lunes a viernes de 9:00 a 17:00. La mayoría de los pedidos se envían en un plazo de 48 horas desde su realización. Sin embargo, los pedidos realizados el viernes después de la 1:00 p. m. (hora del Pacífico) se enviarán el lunes siguiente, ya que nuestro departamento de envíos permanece cerrado los sábados y domingos. Los artículos con tiempos de procesamiento y envío más largos se indican en la parte superior de la página del artículo.
 
P: ¿CUÁNTO TIEMPO TARDARÉ EN RECIBIR MIS ARTÍCULOS?
R: Usamos DHL, FedEx o USPS Ground, y la mayoría de los pedidos llegan en un plazo de 5 a 15 días desde su envío. Si un artículo se envía directamente desde el fabricante, podría tardar un poco más. Verá esta información en la página de detalles del producto.
 
 
Devoluciones y cambios
P: ¿CÓMO PUEDO CANCELAR UN PEDIDO?
R: Para los artículos que aún no se han enviado, puede cancelar su pedido enviando una notificación a support@amicurapet.comSi el artículo ya está en el correo, lamentablemente no podemos cancelar el pedido directamente y deberá seguir nuestra política de devoluciones.
 
P: ¿QUÉ DEBO HACER SI RECIBO UN ARTÍCULO DAÑADO?
R: Si su pedido llega dañado, por favor, contacte con el equipo de atención al cliente de Amicura dentro de los 7 días posteriores a su recepción. Puede contactarnos en support@amicurapet.comAsegúrese de incluir su número de pedido, una breve descripción del daño y fotos nítidas tanto del producto dañado como de su embalaje. Esto nos ayuda a evaluar la situación y agilizar el proceso. Nuestro equipo le informará sobre los siguientes pasos y le ayudará con la devolución o el reemplazo si es necesario.
 
P: ¿CUÁNTO TIEMPO TENGO PARA DEVOLVER UN PRODUCTO?
R: Tienes 30 días desde la fecha de entrega de tu pedido para devolver un artículo.
Solo asegúrese de que el producto esté sin usar, sin lavar y en su embalaje original con todas las etiquetas intactas. Tenga en cuenta que los artículos con descuento, usados y sin etiquetas no se pueden devolver.
Una vez que recibamos su devolución, procesaremos su reembolso dentro de 5 a 7 días hábiles.
 

Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

General Questions

Products

Services & Support

Contact Us

1. General Questions

What is your return policy?
30-day refund (direct purchases via Amicurapet.com). Contact support for third-party returns.
How do i place an order?
From our Homepage, select the items you are interested in. Select color or size if applicable, and click ADD TO CART. When you are finished shopping, select CHECKOUT. Once your order is complete and your payment information is received, your selections will be shipped. You will be notified as to the expected shipping date and tracking number information.
Do you offer free shipping?
Yes, we offer free ground shipping on all orders $49.99 or over.
Can I cancel or modify my order?
We try to process orders as quickly as possible. We'll do our best to accommodate your request.For items that have not yet been shipped, you can cancel your order by sending a notification to support@amicurapet.com. If the item is already in the mail, unfortunately we cannot cancel the order directly and you will need to follow our return policy.
Where can I buy Cura series cat litter box? 
You can purchase through our official website amicurapet.com . We also sell on Amazon and Otto. You can decide how to purchase.
Returns Policy
If you are not completely satisfied with a Amicura purchase or gift for any reason, Amicura welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. 
Please review our return, refund, and exchange policies below for purchases made on Amicurapet.com, purchases of Amicura items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook). Products must be returned in new or gently used condition. Amicura monitors return activity for abuse and reserves the right to limit returns or exchanges at Amicura in all instances. All returns are subject to validation and approval at Amicura’s discretion.

1. About Cat Litter Box

Search for Products
Know exactly what you want? Or are you just looking for a product accessory? Use our comprehensive search box in the upper left corner of our site to find the exact product you need, or browse search results that match your criteria. You can enter a product number or even a partial description of the product. You can enter a broad keyword like "litter box" or a specific keyword like "Auto-Pack Self Cleaning Cat Litter Box".
Is it really safe? I'm afraid of my cat got stuck in automatic litter box
Absolutely safe! The Cura series litter box is equipped with multiple safety sensors and certified by international testing agencies. It will immediately detect when your cat approaches and stop all operations. The system will not restart until your cat completely leaves the box. We always put safety first!
How do I choose the right Cura model?  
You can choose the corresponding product type according to your personal needs. For specific selection methods, please refer to our corresponding articles Which One Suits Your Needs Best?  
Cura X1 (Compact): Best for singles/small spaces (1–2 cats, suitable for small apartments or condominiums).
Cura 2 (Standard): Ideal for medium households (3–4 cats, suitable for all types of families).
Cura 3 (Premium): Premium choice for multi-cat homes (3+ cats, Suitable for multi-cat households, with health monitoring).  
My cat refuses to use the automatic cat litter box. What should I do?
Follow these steps:
Place the Cura next to the old litter box.
Mix 70% new litter with 30% old litter.
Start in manual mode (disable auto-clean for 3–5 days).
What kind of cat litter do you recommend?
We suggest using a mixed cat litter, such as plant-based or bentonite cat litter boxes, and ensure that the cat litter is shorter than 5 mm for optimal performance. Silica gel is allowed if it passes the sieve.
Is professional installation needed?  
No! The anti-slip base and leveling guide let you set it up in 5-10 minutes.  
Does Cura series cat litter box work with smart home systems?  
Cura 3 compatible with Alexa/Google Home , Cura 2/X1 use the app only.

2. About Pet Food Feeder

Does it have problems with food getting stuck or jammed?
No! We've developed sophisticated anti-jam technology including a FlexBlade design with arc-shaped silicone blades, smart jam prevention with auto-reverse technology, and infrared sensors for real-time monitoring. The 120° expanded chamber and 45° optimized slope ensure smooth food delivery for kibble sizes from 2-15mm.
How stable is the WiFi connection? My current pet camera keeps disconnecting.
Our product F1 Pro supports both 2.4GHz and 5GHz WiFi bands and automatically switches to the best signal based on your environment. Plus, even if the WiFi connection drops, the feeder continues working as scheduled since all feeding plans are stored locally. It's designed for reliable operation under all conditions!
Is it easy to clean? My current feeder is a hassle to maintain.
Super easy! The F1 Pro features a tool-free design - no screws to deal with! The food container and bowl are completely detachable, and you can simply lift them out for cleaning. The 304 stainless steel bowl is antibacterial and helps prevent chin acne in cats.
How much food can F1 pro cat feeder hold, and how long will that last?
The F1 Pro has a generous 4.5L capacity (approximately 2.2kg of dry food) and a wide 24cm food tray. For most cats, this means you can fill it once and it'll last about a month! The extra-wide food tray ensures comfortable eating for your pet.

3. About Pet Water Feeder

Can I use it in different rooms?
Absolutely! Our B1 Dog Floating Bowl and A3 cat fountains are perfect for larger homes or multi-floor setups. You can connect up to 3 A3 fountains via Bluetooth to create a water network throughout your home. Control everything from one app, and place smaller satellite units near litter boxes or favorite spots. It's perfect for larger homes or multi-floor setups.
I often take my dog ​​out. Will B1 water bowl leak everywhere in the car? 
The product has passed the vehicle test certification, and the anti-overflow effect reaches IP54 waterproof level. The special non-slip base can adapt to various road conditions and is an ideal choice for travel. It is suitable for a variety of scenarios, including use at home and on trips (such as in cars, SUVs and trucks).
I have two dogs, one big dog and one small dog. Can B1 bowl be used for both?
This product has been tested on a variety of dog breeds, and the 1-liter capacity meets the needs of a wide variety of dog breeds. The anti-choking system automatically adjusts the water output, allowing large and small dogs to drink comfortably, and is also suitable for cats.
How long does the battery really last? Is A3 cat water fountain really 180 days?
Yes, the 180-day battery life is real! Thanks to our advanced sensor technology, the A3 only activates when your cats approach. Even with multiple cats, you'll only need to charge twice a year. The app will notify you when battery is running low, so you'll never have to worry about unexpected shutdowns.
How does A3 Cat water fountain stay clean with multiple cats?
We've made keeping the A3 clean super simple. The magnetic filter catches 99% of hair and debris, and changing it takes just seconds. The whole unit is waterproof and has a quick-clean function for easy maintenance. Just replace the filter every 1-2 months (more often in humid areas), and you're good to go!

Purchase & Support

What is the warranty covered?
1-year manufacturer's warranty (accidental damage, mechanical/electrical problems). Free repair/replacement, but you need to pay for shipping.
For products purchased via third-party retailers, distributors, or unauthorized platforms, please contact the seller directly for warranty support.
What if an item is out of stock? 
If an item is out of stock, we will notify you with an approximate shipping date. In almost all cases even if an item is out of stock we can ship within 10 business days.
How do I track my order? 
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Order status & history 

When will my order shipped
Online orders are processed Monday through Friday 9am to 5pm. Most orders are shipped within 48 hours of being placed, however orders placed Friday after 1pm PST/PDT will ship the following Monday as our shipping department is closed Saturday and Sunday. Items with longer processing and shipping times are marked at the top of the item page.
How long will it take to get my items?
We use DHL, UPSor USPS Ground, and most orders arrive within 7 to 21 days from when they ship. If an item ships directly from the manufacturer, it might take a bit longer. You’ll see this info on the product details page.

Returns & exchanges

What should i do if receive a damaged item?
If your order arrives damaged, please contact our customer support team within 7 days of receiving it. You can reach us at support@amicurapet.com. Make sure to include your order number, a brief description of the damage, and clear photos of both the damaged product and its packaging. This helps us assess the situation and speed up the process. Our team will let you know the next steps and assist you with a return or replacement if needed.
How can I return the product?
You have 30 days from the date your order is delivered to return an item.
Just make sure the product is unused, unwashed, and still in its original packaging with all tags intact. Please note that discounted items, used products, and items without tags are not eligible for returns.
Once we receive your return, we’ll process your refund within 5-7 business days.

Chat with us

Representatives or Advisors are available: 
support@amicurapet.com

MON-FRI: 9am to 6pm PT