Q: Every time my dog drinks water, the floor gets wet. Does this water bowl really not splash water?
A: This product uses patented dual anti-overflow technology, including edge sealing strips and floating board design. The bottom is equipped with 4 high-quality anti-skid pads, which can remain stable even when shaking violently. Tests show that it can reduce more than 95% of overflow.
Q: My dog always drops hair into the water, and it is troublesome to clean. Is this easy to take care of?
A: The product is equipped with a high-efficiency filtering floating board, which can effectively block hair and impurities. With a modular design, all parts can be quickly disassembled and support dishwasher cleaning. The 1L large capacity design reduces the frequency of adding water, saving time and effort.
Q: I often take my dog out. Will this water bowl leak everywhere in the car?
A: The product has passed the vehicle test certification, and the anti-overflow effect reaches IP54 waterproof level. The special non-slip base can adapt to various road conditions and is an ideal choice for travel. It is suitable for a variety of scenarios, including use at home and on trips (such as in cars, SUVs and trucks).
Q: Is the quality and after-sales service guaranteed?
A: It uses food-grade ABS material and has undergone 100,000 durability tests. It provides a 12-month warranty service, and the professional customer service team is online 7*24 hours to ensure your experience.
Q: I have two dogs, one big dog and one small dog. Can this bowl be used for both?
A: The product has been tested on a variety of dog breeds, and the 1L capacity meets the needs of various dog breeds. The anti-choking system can automatically adjust the water output, allowing large and small dogs to drink water comfortably.
ORDERING
Q: HOW DO I PLACE AN ORDER?
A: From our Homepage, select the items you are interested in. Select color or size if applicable, and click ADD TO CART. When you are finished shopping, select CHECKOUT. Once your order is complete and your payment information is received, your selections will be shipped. You will be notified as to the expected shipping date and tracking number information.
Q: WHAT IF AN ITEM IS OUT OF STOCK?
A: If an item is out of stock, we will notify you with an approximate shipping date. In almost all cases even if an item is out of stock we can ship within 10 business days.
Q: DO YOU OFFER FREE SHIPPING ?
A: Yes, we offer free ground shipping on all orders $49.99 or over.
DELIVERY
Q: DO YOU SHIP OVERSEAS?
A: AMICURA ships all over the world. We will recommend the best service to provide the quickest and safest delivery to you.
Q: WHEN WILL MY ORDER BE SHIPPED?
A: Online orders are processed Monday through Friday 9am to 5pm. Most orders are shipped within 48 hours of being placed, however orders placed Friday after 1pm PST/PDT will ship the following Monday as our shipping department is closed Saturday and Sunday. Items with longer processing and shipping times are marked at the top of the item page.
Q: HOW LONG WILL IT TAKE TO GET MY ITEMS?
A: We use UPS, FedEx, or USPS Ground, and most orders arrive within 5 to 15 days from when they ship. If an item ships directly from the manufacturer, it might take a bit longer. You’ll see this info on the product details page.
RETURNS & EXCHANGES
Q: HOW CAN I CANCEL AN ORDER?
A: For items that have not yet been shipped, you can cancel your order by sending a notification to support123@amicurapet.com. If the item is already in the mail, unfortunately we cannot cancel the order directly and you will need to follow our return policy.
Q: WHAT SHOULD I DO IF RECEIVE A DAMAGED ITEM?
A: If your order arrives damaged, please contact our customer support team within 7 days of receiving it. You can reach us at support123@amicurapet.com. Make sure to include your order number, a brief description of the damage, and clear photos of both the damaged product and its packaging. This helps us assess the situation and speed up the process. Our team will let you know the next steps and assist you with a return or replacement if needed.
Q: HOW LONG DO I HAVE TO RETURN A PRODUCT?
A: You have 30 days from the date your order is delivered to return an item.
Just make sure the product is unused, unwashed, and still in its original packaging with all tags intact. Please note that discounted items, used products, and items without tags are not eligible for returns.
Once we receive your return, we’ll process your refund within 5-7 business days.
