Return & Refund Policy

Thank you for purchasing from amicurapet.com. We strive to ensure you have a positive experience with your purchase 
and are here to assist you with any return, exchange, or warranty needs.To start a return, please send us email. Items sent back to us without first requesting a return will not be accepted.

Exchanges
The fastest way to ensure you get exactly what you need is to reach out to us stating that you'd like to exchange your order. We'll send you a prepaid return label and then you can make a separate purchase for the new item(s). However, if the product you purchased has been shipped, you cannot exchange it.
 
Return & Refund Policy
You may be eligible for a return or refund under the following conditions:
 
Eligibility for Return & Refund：
You can request a return or refund if:
The request is made within 30 calendar days of receiving your product.
The product is in new condition, showing no signs of misuse, improper installation, or personal damage.
Returns must include all accessories and Items must include original packaging
Or, the product has a manufacturing defect confirmed within 30 calendar days of delivery.

Return & Refund Will Not Be Granted If:
The product was not purchased from amicurapet.com, or you purchased from other shopping platforms.
The request is made more than 30 days after receiving the product.
The returned item is missing original packaging, accessories, or attachments, or shows signs of wear and tear.
A valid proof of purchase (receipt or invoice) is not provided or appears altered.
The product was damaged due to personal misuse, including incorrect installation or handling.
The product shows tampering with key identifiers such as serial numbers or seals.
Damage caused by external factors beyond our control (e.g., fire, flood, extreme weather, etc.).
The product is not shipped back to Amicura within 15 calendar days after return approval is granted.
Other conditions as stated in this policy apply.
How to Request a Return or Refund：
To initiate a return or refund:

1. Contact our Support Team at support@amicurapet.com within 30 days of receiving your order.

2. Provide the following information:
Order Number
Recipient Name & Contact Info
Product Name & Quantity
Reason for Return
Clear Images or Videos of the product and original packaging

3. Our support team will review and respond to your request within 2 business days.

 ⚠️ Before returning your item, please contact us to confirm the correct return address. Amicura reserves the right to 
deny compensation for returns sent to the wrong address, incorrect items, or empty packages.
 
When returning items, you may choose your preferred shipping carrier. However, for your protection, we strongly 
recommend using DHL, UPS, FedEx, or insured parcel services with tracking.
 

After shipping your return, please send the tracking number and carrier name to support@amicurapet.com. If we do not 
receive this information, or if the tracking details cannot be verified, the return may not be processed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Cat litter box and feeder related accessories, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
 
Refund Timeline：

All refunds will be issued to the original payment method used at the time of purchase. Once your return is received and 
approved, please allow 7–14 business days for the refund to be processed. Processing time may vary depending on your 
bank or credit card provider.

Return address:

MUCHEN INTERNATIONAL SP.ZO.O.
Osiedle Przemysłowe 3B, 69-100 Slubice, Poland

Return Shipping Costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

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